SAP Service Description for Business Transformation and Plan Services ENGLISH v.1-2015 5
Value Manager: responsible for establishing and managing the Value Management Office
Innovation Lead: responsible for innovation topics in their respective areas of leadership
Organization Change Management Leads: manages stakeholders, assess business impact and readiness, agree organization changes and
lead training.
Functional Leads: responsible for solution configuration information
Infrastructure Leads: responsible for the technical infrastructure for on premise solutions and cloud integration.
3.2 Licensee Responsibilities
Unless stated otherwise in the Scope Document, Licensee is responsible for the following during the project:
Overall Licensee Responsibilities
Licensee will appoint an Engagement Manager.
Licensee will ensure that Licensee team members are knowledgeable about the issues and available as needed to ensure a successful
conclusion
Licensee with input from SAP will carry out the preparatory steps required to facilitate the efficient execution of the service
Licensee and SAP will communicate approach, roles and responsibilities, estimated schedule, change request and decision making process
Nominating clear communication paths and counterparts for each selected topic
Licensee will develop a list of scope changes to be incorporated into a Change Request or additional Order Form
Licensee is accountable for all organization change management activities
Licensee and SAP will verify the estimated timeline by phase
Establishing proactive and open communication of upcoming project initiatives
Licensee will Involve SAP in the project portfolio planning
Providing and coordinating the necessary employees on Licensee’s engagement team
Making and communicating Licensee engagement decisions
Commitment by Licensee to the success of the engagement.
Technical Responsibilities
Licensee will provide all the on premise servers and software
Licensee will be fully responsible for the on premise technology infrastructure environment. This includes but is not limited to SAP Basis,
transport system, database administration, network administration, server and storage hardware, and software architecture.
Licensee will be responsible for all software change management
Licensee will provide SAP remote access to Licensee systems as necessary.
Licensee will ensure the SAP landscape is accessible via the SAP Service Connection (SAP OSS) network
Licensee will create user ids for the SAP team as needed.
3.3 Governance
Unless otherwise stated in the Scope Document, SAP and Licensee agree to use a four-tier framework for strategic governance at executive and
program management levels.
Sponsorship: vision and sign off on key long-term initiatives towards the agreed upon objectives at Licensee’s board level.
Steering Committee: strategic decisions and engagement progress reviews.
Program Management: Review progress on program level, business performance management, address engagement risks, escalate issues
and define program standards.
Status: review progress of individual SAP Business Transformation Services and address issues.
4 Assumptions and exclusions
Any items or Services not defined as in scope for this Service are deemed out of scope, including, the following out-of-scope-items:
Deliverables not explicitly described in the Scope Document.
Modifications to the SAP source code and data dictionary
Content for end user training
Programs or content to migrate data
Procurement of software licenses (SAP and non-SAP licenses)
System administration tasks for on premise systems including transports between landscapes
Coordination of work required from Licensee’s third party vendors
Resolution of software defects
Changes to existing Licensee enhancements (developments, interfaces, modifications, BADIs and add on development)
Data cleansing
Creation of test plans and test scripts and execution of testing. No effort is included for verification and validation testing processes which may
be required by regulatory, industry or governmental requirements. Such testing is the sole responsibility of Licensee.
The following assumptions apply unless stated otherwise in the Scope Document